Privacy Policy — Jami Raza Herbal Pvt. Ltd.
Effective date: 26 September 2025
Website: jamirazaherbal.com
Company: Jami Raza Herbal Pvt. Ltd.
Registered office: Deffence Colony, Nakatia, Tehsil Sadar, Bareli, Utter Pradesh 243123
Contact (privacy / data requests): info@jamirazaherbal.com
Summary: We collect and use personal information to operate our online store, process and deliver orders, provide customer support, and (with consent) send marketing — always in accordance with applicable law.
1. Scope and controller
This Privacy Policy explains how Jami Raza Herbal Pvt. Ltd. (“we”, “us”, “our”, “Company”) collects, uses, stores, shares and protects personal information through the website jamirazaherbal.com and related services. We are the data controller for personal data collected via this website. If you have questions or want to exercise your privacy rights, contact us at info@jamirazaherbal.com.
2. Personal data we collect
We collect two categories of personal data:
A. Data you provide directly
- Name, billing and shipping address, phone number, email address (for orders).
- Account details if you create an account (username/password).
- Payment confirmation and transaction data (we do not store full card numbers — see Payments below).
- Customer service communications, support tickets, order notes.
- Marketing preferences and consents (email/SMS/WhatsApp if you opt in).
- Reviews, product feedback and any optional information you voluntarily provide.
B. Data collected automatically
- Technical data such as IP address, browser and device details, pages visited, referral source, and site usage data collected via cookies and similar technologies for analytics and site performance.
Special categories of data: We do not request or process sensitive health or other special-category personal data as part of ordinary ordering. If you voluntarily provide health or symptom information for a consultation, we will process it only with your explicit consent and only to the extent necessary.
3. How we use your personal data (purposes and legal basis)
We use personal data for the following purposes:
- Order processing and fulfilment — to process, pack and deliver products and handle returns. (Legal basis: performance of contract.)
- Payment processing & fraud prevention — to process payments (via Razorpay) and protect against fraud. Cardholder data is processed by the payment processor; we receive transaction confirmation and masked identifiers. (Legal basis: performance of contract / legitimate interest.)
- Customer support — to respond to enquiries, provide support, and communicate about orders. (Contract / legitimate interest.)
- Marketing — to send promotional emails, SMS or WhatsApp messages only if you opt in. You may withdraw consent at any time. (Consent.)
- Website analytics & improvement — to analyze how the site is used and to improve user experience (legitimate interest / consent where required).
- Legal & regulatory compliance — to meet our legal obligations (e.g., taxation, bookkeeping) and to defend our legal rights. (Legal obligation.)
We will only use data for purposes compatible with these and will minimize what we store.
4. Cookies and tracking technologies
We use cookies and similar technologies. On first visit you will see a cookie notice that explains cookie categories and allows you to set preferences.
Typical cookie categories:
- Strictly necessary: essential for placing orders and account login.
- Functional: remember language, preferences, etc.
- Analytics: (e.g., Google Analytics if enabled in future) to measure site performance.
- Marketing / advertising: (e.g., Facebook Pixel, Google Ads — only used with consent).
You can control cookies via the cookie banner and by changing browser settings. Blocking strictly necessary cookies may affect functionality (checkout, account).
5. Payments and financial data
We use Razorpay as our payment processor for online card and payment transactions (via WooCommerce). Card numbers and payment credentials are handled directly by Razorpay; we do not store full card numbers on our servers. We receive payment confirmations and masked identifiers necessary to process refunds and maintain order records.
6. Third-party services and sharing
We share personal data only as necessary with service providers who help run the website and fulfil orders, including:
- Payment processors: Razorpay (payment settlement and fraud checks).
- E-commerce platform: WooCommerce / WordPress (order storage and store functionality).
- Shipping & fulfillment partners (to deliver your order).
- Customer support providers (to help with enquiries).
- Third parties you authorise (for marketing only when you consent).
We require vendors to protect your personal data and only use it for their contracted purpose. In the future, if we enable Google Analytics, Facebook Pixel, or WhatsApp API, we will state those tools explicitly and obtain any required consent before using them for tracking or marketing.
We do not sell personal data to third parties for marketing purposes.
7. Cross-border transfers
Some service providers (hosting, payment processors or analytics vendors) may transfer or store data outside India. When personal data is transferred internationally, we will ensure appropriate protections are in place (contractual safeguards and industry-standard security). We will comply with applicable laws on cross-border transfers.
8. Data retention
We retain personal data only as long as needed for the purpose collected, or to comply with legal or regulatory obligations. Examples:
- Order and payment records: retained for bookkeeping and tax compliance per legal requirements.
- Marketing consents and lists: retained until you unsubscribe or withdraw consent.
- Operational logs and analytics: retained in anonymized or aggregated form where possible.
Your preference: follow legal requirements / until unsubscribe.
9. Security
We use reasonable technical and organisational measures to protect personal data (secure servers, encryption in transit, access controls). While we take care to protect your data, no internet transmission is fully secure; we cannot guarantee absolute security. If a data breach affecting your information occurs, we will take appropriate steps and notify affected individuals as required by law.
10. Your rights
Depending on applicable law you may have rights including:
- Right to access the personal data we hold about you.
- Right to correct inaccurate or incomplete data.
- Right to request deletion / erasure where applicable.
- Right to restrict or object to certain processing (including marketing).
- Right to withdraw consent for marketing at any time.
- Right to data portability where applicable.
To exercise your rights, email info@jamirazaherbal.com with details of your request. We will verify your identity and respond within a reasonable period (typically within 30 days, subject to applicable law).
If you are not satisfied, you may lodge a complaint with the relevant supervisory authority under applicable law.
11. Children
Our services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected a child’s personal data, contact us and we will delete it.
12. Changes to this Privacy Policy
We may update this policy occasionally to reflect changes in our practices or applicable law. We will publish the revised policy on jamirazaherbal.com with an updated effective date. For material changes we will notify registered account holders by email.
13. Contact
If you have questions, data access requests, or privacy concerns, contact:
Email: info@jamirazaherbal.com
Company: Jami Raza Herbal Pvt. Ltd.
Registered office: Deffence Colony, Nakatia, Tehsil Sadar, Bareli, Utter Pradesh 243123